Write to support@higherbarapps.com. Say the flight number and date in anything you send, and you will hear back within a day in the first month after release, three days after that.
It said on time and the board said delayed.
Which flight and date? Write in and I will check what we had and when. Times are estimates from the feeds and the airline is the authority, but if the app showed “on time” after the airline posted a delay, that is a bug I want to find. Every time on the page says how old it is.
Why isn’t my flight to London live?
Live position is over the US. Outside it, Skycap shows the schedule and the weather, and Skycap Pro adds the airline’s gates and times abroad. The page says this; if it didn’t on yours, tell me where you were looking.
The forecast said typical and the ride was rough.
The forecast is a forecast. Bumps are the plane riding air the way a boat rides water. If the ride was bumpier than it said, send the flight number and date: every miss helps the next forecast.
I thought the weekly plan was a one-time payment.
Weekly renews until you cancel, and the page where you bought it says so, but I would rather you not pay for a week you did not want. Cancel in Settings, Subscriptions; refunds go through Apple at reportaproblem.apple.com.
Can I move my flights to a new phone?
Sign in with Apple in Settings on both devices and the flights, the people you follow and your settings come across. Without signing in, flights stay on the device they were added on; Export in Settings makes a file you can bring over.
Where is the airline’s logo?
On purpose for now. Until a licensed set ships, every airline shows the arc.
Does the person I send a link to need the app?
No. The link opens in a browser and shows the same landing and curb times you see. It ends when the flight does.
The small print
The Privacy Policy, the Terms of Use, and the plans each have their own page.